Shipping policy

Effective Date: July 31, 2026

BLEO DECOR — bleodecor.com · South Africa
Operated by WE THE BEST LLC · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@bleodecor.com · Phone: +27 67 186 4893 · Contact: bleodecor.com/pages/contact

Order Processing & Delivery Times

We offer Standard Free Shipping on all orders within South Africa. Shipments are not processed or delivered on weekends or South African public holidays.

Order cutoff time: 5:00 PM (SAST). Orders placed after this time, or on weekends and public holidays, are processed the next business day.
Order handling time: 1 to 3 business days (Monday to Friday). This is the time we need to verify, prepare, and pack your order before it is handed to the courier.
Transit time: 5 to 8 business days (Monday to Friday), depending on your location within South Africa.
Estimated total delivery time: 6 to 11 business days from the date of purchase.

Each order is shipped with a tracking number so you can monitor its progress every step of the way.

Note

Please be aware that occasional delivery delays may occur due to factors beyond our control, such as courier issues, remote delivery areas, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.

Order Cancellation and Modification

Customers have a 24-hour window from the time of purchase to request order modifications or cancellations, in addition to the statutory cooling-off right described in our Return and Refund Policy. If changes are needed, please promptly contact our customer support at support@bleodecor.com, and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making modification impossible. BLEO DECOR does not accept responsibility for delivery failures caused solely by an incorrect address supplied by the customer.

Does BLEO DECOR Ship Internationally?

Currently, BLEO DECOR ships only within South Africa. We do not offer international shipping. We apologise for any inconvenience this may cause.

How Do I Track My Order?

Once an order has been processed and shipped, you will receive an email notification with your tracking number. If you haven't received one, contact us at support@bleodecor.com and we'll provide you with the tracking information. You can also track your order on our Track Your Order page.

Tracking Shows Order Was Delivered But Not Received?

If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:

Check with neighbors or household members in case the package was delivered to them by mistake.
Verify the shipping address on your order confirmation email to ensure accuracy.
Contact the courier directly to inquire about the delivery status and request proof of delivery.
Send us this proof so that we can immediately assist you with your order.

Under South African law, the risk of loss or damage to a product only passes to you once you (or a person you designate) have taken physical possession of the goods. If a courier's proof of delivery does not match your experience, contact us and we will investigate.

Business Information

Store Name: BLEO DECOR
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@bleodecor.com
Phone: +27 67 186 4893
Contact Form: bleodecor.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (SAST)
We aim to reply to your email within 24 hours.