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Effective Date: July 31, 2026
BLEO DECOR — bleodecor.com · South Africa
Operated by WE THE BEST LLC · 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@bleodecor.com · Phone: +27 67 186 4893 · Contact: bleodecor.com/pages/contact
Accepted Payment Methods
We accept the following payment methods at checkout:
- Paypal
All card payments are processed securely through our payment gateway provider. We do not accept cash, cheques, direct bank transfers outside of the checkout process, or any payment method not listed above. We aim to introduce additional payment options in the future — these will be updated here when available.
Currency
All prices on our website are displayed and charged in South African Rand (ZAR, R). If your card is issued in a different currency, your bank or card provider may apply a foreign exchange conversion fee. BLEO DECOR has no control over these charges and accepts no responsibility for them.
When You Are Charged
Payment is taken immediately at the time you place your order. By completing checkout, you authorize BLEO DECOR to charge your chosen payment method for the full order amount, including any applicable VAT and delivery charges.
An order confirmation email will be sent to you as soon as your payment has been successfully processed. This email serves as your receipt — please retain it for your records.
Payment Security
Your payment security is our priority. All transactions on our store are processed by a PCI DSS–compliant payment gateway.
BLEO DECOR never receives, sees, or stores your full card number, CVV, or any other sensitive payment details at any stage of the checkout process. All card data is handled entirely within our payment gateway's secure, encrypted environment.
Our checkout uses SSL encryption (indicated by the padlock in your browser address bar), ensuring that all data transmitted during your purchase is protected.
3D Secure Authentication
Some transactions may be subject to 3D Secure authentication (such as Verified by Visa or Mastercard SecureCode/Identity Check), depending on your card issuer. If prompted, you will be redirected to your bank's authentication page to verify your identity before the payment is completed. This is an additional layer of security designed to protect you against unauthorized use of your card.
Failed or Declined Payments
If your payment is declined, your order will not be confirmed and no amount will be debited from your account. Common reasons for a declined payment include:
- Incorrect card details entered at checkout
- Insufficient funds available in the account
- Your bank blocking the transaction as a safety precaution
- An expired credit or debit card
If your payment fails, please double-check your details and try again, or contact your bank for more information. If you continue to experience difficulties, contact us at support@bleodecor.com and we will do our best to assist.
Refunds Process
Refunds are always returned to the original payment method used at checkout. We are unable to issue refunds to a different card or account.
Where you cancel under your 7-day cooling-off right (Electronic Communications and Transactions Act 25 of 2002), your refund is issued within 30 days of your cancellation notice. For voluntary returns or approved defective-goods claims, refunds are processed within 14 days of us receiving and approving the return, in line with our Return and Refund Policy. Once issued on our side, the exact time it takes to reflect on your statement depends on your bank.
If you have not received your refund after this period, contact us at support@bleodecor.com and we will investigate.
Fraud Prevention
To protect our customers and our business, all orders are subject to standard fraud screening. In some cases, we may need to verify your identity or the details of your order before processing. If additional information is required, we will contact you by email. We reserve the right to cancel any order we reasonably believe to be fraudulent or unverified.
Pricing Errors
If a product is displayed at an incorrect price on our website, we reserve the right to cancel your order and issue a full refund. Please refer to our Terms of Service for full details on how pricing errors are handled.
Gift Cards and Store Credit
We do not currently offer gift cards or store credit. If this changes, this policy will be updated accordingly.
Business Information
Store Name: BLEO DECOR
Company Name: WE THE BEST LLC
Company Address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@bleodecor.com
Phone: +27 67 186 4893
Contact Form: bleodecor.com/pages/contact
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (SAST)
We aim to reply to your email within 24 hours.