Return and Refund Policy

Effective Date: July 31, 2026

Scope and Intent

This Return and Refund Policy applies to all purchases made through the BLEO DECOR website by customers in South Africa. It explains your statutory rights under the Electronic Communications and Transactions Act 25 of 2002 ("ECTA") and the Consumer Protection Act 68 of 2008 ("CPA"), as well as our voluntary return policy, which goes further than the legal minimum. Nothing in this policy limits, excludes, or waives any right you have under South African law that cannot lawfully be limited, excluded, or waived.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Summary

  • Statutory cooling-off right (ECTA): You may cancel your purchase without reason or penalty within 7 days of receiving your goods.
  • Voluntary return window: We also accept change-of-mind returns up to 30 days from delivery, for unused items in their original packaging.
  • Statutory implied warranty (CPA): Separately, you have a 6-month right to return goods that are defective, unsafe, or not of good quality, at our risk and expense.
  • Refund timing: Refunds for a valid ECTA cancellation are processed within 30 days of your cancellation notice. Refunds under our voluntary policy or for defective goods are processed within 14 days of us receiving and approving the return.
  • All amounts are in South African Rand (ZAR), unless stated otherwise.

1. Your 7-Day Cooling-Off Right (ECTA Section 44)

As a South African consumer who purchased online, you have the right under Section 44 of ECTA to cancel your purchase, without reason and without penalty, within 7 days after the date you received the goods.

To cancel under this right, notify us by emailing support@bleodecor.com or using our contact page, stating your order number and that you are cancelling. You do not need to give a reason.

The only cost you may be required to pay is the direct cost of returning the goods to us. Once we receive your cancellation notice, we will refund the full amount paid within 30 days, as required by ECTA.

This right does not apply to goods made to your specification or clearly personalized, or to goods that by their nature cannot be returned once unsealed for health or hygiene reasons, where applicable.

2. Our Voluntary 30-Day Return Policy

In addition to your statutory cooling-off right, we voluntarily extend your window to change your mind. You may request a return within 30 days of the delivery date, provided the item is unused, undamaged, and in its original packaging with all tags and accessories.

To start a return, email us at support@bleodecor.com with your order number and the reason for the return. We will send you instructions and, where applicable, a return authorization.

Return costs (change of mind): Once past the 7-day ECTA cooling-off window, the direct cost of returning the item is your responsibility. Within the 7-day window, only the direct return-shipping cost applies, per Section 1 above.

3. Your 6-Month Statutory Warranty (CPA Sections 55 & 56)

Separately from your cancellation rights above, Sections 55 and 56 of the CPA give you the right to receive goods that are of good quality, in good working order, and free of defects. If, within 6 months of delivery, your item fails to meet this standard, you may return it to us, at our risk and expense, and we will repair the item, replace it, or refund you, as appropriate to the circumstances. This right cannot be waived and is not limited by the return windows described in Sections 1 and 2 above.

To make a claim under this warranty, contact us at support@bleodecor.com with your order number, a description of the fault, and photos where possible.

4. Specific Situations

  • Defective or faulty goods: Contact us immediately for instructions. We cover the return shipping cost and will repair, replace, or refund the item.
  • Damaged in transit: Send us photos of the damage within 48 hours of receipt. We will assess the situation and cover return costs where the damage occurred in transit.
  • Wrong item received: Contact us and we will arrange collection or return at our cost and ensure you receive the correct item.
  • Item never arrived: Contact us so we can open an investigation with the courier. If the item cannot be located, we will offer a full refund or a replacement, at your choice.
  • Cancelling before dispatch: You can cancel any order that has not yet shipped by contacting us. If it has already shipped, follow the return process above once you receive it.

5. Items That Cannot Be Returned for Change of Mind

The following are excluded from our voluntary 30-day return policy (this does not affect your 7-day ECTA right or your 6-month CPA warranty for defective goods):

  • Custom or personalized items
  • Items that have been installed, wired, or used and are no longer in resalable, original condition

6. Return Address

Our customer service team will confirm the correct return address once your return has been approved. Please do not send items back before contacting us, as this may delay processing of your refund.

7. Refund Timelines

  • ECTA cancellation (Section 1): Refunded in full within 30 days of your cancellation notice, as required by law.
  • Voluntary return or defective-goods claim (Sections 2 & 3): Once we receive and inspect the returned item, we process the refund within 14 days. You will receive a confirmation email.
  • Refund method: Refunds are made to the original payment method used at the time of purchase. We are unable to refund to a different card or account.

8. No Restocking Fees

We do not charge restocking fees on eligible returns.

9. Shipping Method

Returns and outbound deliveries are handled via our courier partners with tracking. Details of the courier used for your specific order are included in your dispatch and return-authorization emails.

10. Complaints and Dispute Resolution

If you're not satisfied with how we've handled a return, refund, or delivery issue, contact us first at support@bleodecor.com so we can try to resolve it directly. If we cannot reach a resolution, you may refer your complaint, free of charge, to the Consumer Goods and Services Ombud (CGSO):

Website: www.cgso.org.za
Consumer Complaints Call Centre: 0860 000 272
Email: info@cgso.org.za

Business Information

Website name: BLEO DECOR
Company name: WE THE BEST LLC
Company address: 271 W Short St Ste 410 833, Lexington, KY 40507, United States
Email: support@bleodecor.com
Contact Form: bleodecor.com/pages/contact
Phone: +27 67 186 4893
Customer service: Monday to Friday, 9:00 AM to 6:00 PM (SAST)